Delivery Overview
Souka CareBox is committed to providing a smooth and reliable delivery experience for all your purchases. From selecting your preferred shipping method to the moment your order arrives at your doorstep, we ensure every step is clear, efficient, and tailored to meet your needs.
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
My order hasn't arrived yet. What should I do?
If you haven’t received your order within 15 days of your shipping confirmation email, contact us at support@soukacarebox.com with your order number.
FAQs
What happens if I'm not available to receive my delivery?
If you're not available, the courier will leave a note with instructions on how to rearrange delivery or collect from a local depot, for some courier they may delivery to your porch or front door.
Can I change the delivery address after placing an order?
Changes to the delivery address are possible before the order is shipped. Contact our customer support immediately to request changes.
Are deliveries affected by public holidays?
While we strive to maintain our delivery times, deliveries on public holidays may be affected. Please refer to our shipping policy for details or contact customer support.