Return policy

• Time Frame: Returns must be initiated within 14 days from delivery date.
• Return Request Deadline: You must contact us within 14 days of receiving your item to initiate a return.
• Return Shipping Deadline: Once return instructions are provided, you must send the item back within 7 days.
• Condition of Items: Items must be in their original, unused condition with all tags and packaging intact.
• Non-Returnable Items: Certain items such as accessories for health-related products, manicures or pedicures, breathing item, underwear, personalized goods or hygiene-sensitive products are not eligible for return.
• Customer Remorse Returns: If you change your mind, you are responsible for the return shipping costs, which will be detailed upon your return request.
• Faulty or Incorrect Items: If the product is incorrect, damaged by the carrier or defective in another way, there will be no cost for return.

1. Immediate Action: Contact us immediately if your item is faulty or incorrect.
2. Proof Required: Please provide photographic evidence so we can expedite the process.

To place a return, or if you are having trouble making a return within the 14-day timeframe, please reach out to support@soukacarebox.com or fill the form below.

Exchange Process:

• Specify whether you prefer a refund or an exchange during your initial contact. Exchanges are subject to item availability.

Special Considerations:

• Incorrect Address: Items not received due to incorrect address details provided by the customer are not eligible for a refund.
• Used Items: Generally, used items cannot be returned unless faulty.

Shipping for Returns:

• Packaging: Ensure items are securely packaged.
• Shipping Method: You'll receive instructions for return by email after filing the form or contacting us.

Your Responsibility
If any of these are the case, it’s up to you to sort things out, and unfortunately, we cannot refund your item.

• Incorrectly Provided Address: If you made an error in the address. We are not responsible for orders not received due to incorrect shipping addresses entered by the customer at the time of purchase.
• Used products are not eligible for return, but you could contact us to check if the product you used is eligible for a partial refund.

Please note! If you have received a faulty product, it is important that you send an e-mail to info@soukacarebox.com  or fill the form above before returning your order.

We will then be able to help you with the returns procedure and find an appropriate solution.

NOTE: If your order has not been purchased via www.soukacarebox.com the return policy applied of the shop where you did purchase the product.